1. Agreement to Terms

By downloading, installing, or using the Curltine mobile application ("App"), or by using our website at curltine.com (including our web signup and checkout flow), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the App or website.

These Terms constitute a legally binding agreement between you and Curltine, reachable at [email protected].

2. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area) to use the App or website.

3. Nature of the Service

Curltine provides cosmetic hair care guidance only. The App is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or condition. Always consult a qualified professional for medical or scalp concerns.

4. Subscriptions and Payments

Curltine Pro is a paid subscription. We offer weekly, monthly, and annual plans. Depending on how you subscribe, payment is processed in one of these ways:

In the App (iOS / Android): through the Apple App Store or Google Play. Those stores handle billing for in-app purchases.
On the web (curltine.com): through Paddle.com Market Ltd (and/or its affiliates) as merchant of record. When you pay on the web, Paddle processes your payment, issues receipts, and handles applicable sales taxes.

Subscriptions auto-renew at the end of each billing period unless you cancel before renewal, as described below. Prices shown at checkout are the prices you agree to pay for the selected plan.

5. Cancellation, Refunds, and Billing Support

5.1 Cancelling App Store or Google Play subscriptions

If you subscribed through the Apple App Store or Google Play, manage or cancel in your store account settings (for example, iPhone Settings → Apple ID → Subscriptions → Curltine, or the equivalent Google Play subscriptions screen). Cancel at least 24 hours before the end of the current period to avoid the next charge. Refund requests for store-billed purchases are handled by Apple or Google under their refund policies.

5.2 Cancelling web (Paddle) subscriptions

If you subscribed on curltine.com via Paddle, you can cancel auto-renewal through the subscription management link in your Paddle receipt or customer emails, or by contacting [email protected] and we will help you cancel. Cancellation stops future renewals. You keep access to Curltine Pro until the end of the period you already paid for, unless otherwise stated at checkout or required by law.

5.3 Refunds for web (Paddle) purchases

For web purchases processed by Paddle, refund requests are reviewed by Curltine and/or Paddle under applicable law and Paddle's buyer policies. To request a refund, email [email protected] with the email used at checkout and your order or transaction details from your Paddle receipt. We aim to respond within a few business days. Nothing in these Terms limits any mandatory consumer rights that apply in your country.

5.4 Failed payments and renewals

If a renewal payment fails, Paddle or the app store may retry the charge and/or send payment update reminders. Access to Pro features may be limited until billing succeeds or the subscription ends.

6. User Content

You retain ownership of photos and content you submit. By submitting content, you grant us a licence to process it solely to provide App features including AI analysis and progress tracking.

7. Prohibited Uses

You may not misuse the App or website, attempt to reverse-engineer them, use them for unlawful purposes, or interfere with other users' experience.

8. Disclaimer of Warranties

The App and website are provided "as is" without warranties of any kind. We do not guarantee specific curl results or product outcomes.

9. Limitation of Liability

To the fullest extent permitted by law, Curltine shall not be liable for indirect, incidental, or consequential damages arising from your use of the App or website.

10. Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance. These Terms are also published at curlyhair.app/terms. If wording differs between sites, the version with the newest "Last Updated" date controls for the channel you used (App vs website).

11. Contact

Questions about these Terms, billing, cancellation, or refunds? Email [email protected].

Terms & Conditions